FAQ Page: Overview of Awave Programs
Welcome to our FAQ page explaining the various Awave programs available to our customers. Here, we outline three primary programs: Awave Referral Program, Awave Points, and Coupons.
The image below visually represents where these programs are found on the user Account page. The Programs section is highlighted, with referral numbers indicating each specific program for ease of access.
All terms and conditions of the Awave Programs listed below are valid from publication date of 24th of August 2023
1. Awave Referral Program What is it?
The Awave Online Referrals program is an initiative to reward our existing customers for introducing new shoppers to Awave.com.au. By using unique referral methods, both the referrer (often referred to as the advocate or influencer) and the referee (the friend being referred) can use discounts and earn points.
How do Online Referrals Work?
- Referrer’s Benefits: Referrers earn 5% of their referee’s total as online store value. This can be viewed under the “Referrals” tab in the “My Account” section and is automatically applied as a discount on their next purchase. It’s essential to understand that this online store value cannot be converted to cash and is not valid for in-store purchases.
- Note. Orders must be completed before the Referrer receives the online store value of the Referee’s purchase. This means that sometimes we must receive confirmation of the payment in our account before the Referee’s order is marked as complete.
- Referee’s Benefits: Referees receive a 5% discount on their cart value and earn points which can be utilized for their subsequent purchase on the website.
Referals Usage Restrictions:
- Referals are exclusive to Awave.com.au.
- They cannot be exchanged for cash.
- They are not applicable for purchases made at our physical store.
Terms and Conditions for Refereals:
- Membership Exclusive: Only registered Awave.com.au customers can refer or use the referrals
- Online Only: Referrals are valid just for online transactions on Awave.com.au.
- Online store value erned from referals can not be used for purchases at any Awave physical store
- Online store value is non-refundable and non-transferable between users.
- Not Convertible to Cash: online store value does not have cash value.
- Cancelled Orders: Any online store value in a cancelled order won’t be refunded.
- Payment Shortfalls: You’ll need an additional payment method if your online store value doesn’t cover your total purchase amount.
- Calculation Basis: Online store value is calculated before adding shipping and tax.
- Policy Amendments: We reserve the right to adjust these terms without prior notification or obligation.
Referrer: How do I refer a friend to Awave?
- Log in to your Awave account.
- Go to the “My Account” section.
- Click on the “Referrals” tab.
- Select the “Refer a friend here.” link.
- The “Welcome to AWAVE Referrals!” page will appear.
- Here, input the email address of the friend you wish to refer.
- Click “Send.”
Your friends will receive an email introducing them to Awave with an invitation to shop. This email will have a unique coupon that they should apply to their cart to obtain their benefits.
What benefits do I get for referring a friend?
For every successful referral, the referrer obtains 5% of the referee’s complete purchase as online store value, which can be applied to their next purchase on Awave.com.au.
Where do I see how much online store credit I’ve amassed when a friend I referred makes a purchase?
Visit your “Account” and go to the “Referrals” section. Here, you’ll find a list of friends who’ve received your referral email, have shopped using the related coupon, and the amount of online store credit you’ve earned for each referral.
What advantages does my friend receive when shopping using my referral?
Your friend, or the referee, will get a 5% discount on their cart value. Additionally, they acquire points which can be redeemed during checkout on their future purchases.
What’s the validity of the referral?
Referrals are active for 4 weeks (28 days) from the day the referral email is dispatched.
Are there any changes expected in the referral program?
Awave reserves the right to make amendments or terminate the referral program at any time.
2. Coupons What is it?
From time to time, we email coupons with promotional offers to Customers who have registered on awave.com.au
How do I get one?
Coupons are exclusively sent through emails from awave.com.au as part of specific promotions or events. The email will detail the specifics of the coupon, including its value and any associated restrictions.
How do I check if I have any coupons?
To verify if you have any active coupons, visit the “Coupons” section within your “My Account” dashboard. Additionally, during the checkout process, available coupons will be displayed at the bottom left of your online cart.
How do I use the coupon?
When you’re ready to finalize your purchase, any available coupons will be visible in your cart.
- To utilize a coupon, click on its name or icon.
- Alternatively, you can manually type the coupon code into the designated “Coupon” field.
- Once entered or selected, the discount or offer associated with the coupon will be applied to your order.
Coupons Usage Restrictions:
- Coupons are exclusive to Awave.com.au.
- They cannot be exchanged for cash.
- They are not applicable for purchases made at our physical store.
Terms and Conditions for Points:
- Membership Exclusive: Only registered Awave.com.au customers can receive and use coupons.
- Online Only: Coupons are valid just for online transactions on Awave.com.au.
- Coupons can not be used for purchases at any Awave physical store
- Coupons are non-refundable and non-transferable between users.
- Not Convertible to Cash: Coupons don’t have cash value.
- Cancelled Orders: Any points used in a canceled order won’t be refunded.
- Policy Amendments: We reserve the right to adjust these terms, without any prior notification or obligation.